MINOSTON KNOWLEDGE & SUPPORT DESK
How can we help you today?
Find official user manuals, firmware updates, installation videos, parameter guides, and warranty assistance for all Minoston hardware.
1. Select Your Product Category
Z-WAVE 800
Z-Wave Devices
Smart plugs, dimmers, magnetic scene remotes, and sensors. Parameter registers, SmartStart pairing walkthroughs, and OTA firmware.
Explore Z-Wave Guides → WI-FI & SMART LIFEWi-Fi Devices
Outdoor IP65 smart plugs, in-wall smart switches, and countdown timers. Fast 2.4GHz app pairing, voice control, and automation schedules.
Explore Wi-Fi Guides → MATTER STANDARDMatter Devices
Next-gen unified smart outlets. Seamless multi-admin setup across Apple Home, Google Home, Amazon Alexa, and SmartThings.
Explore Matter Guides → STANDARD HARDWAREStandard Devices
Dusk-to-dawn photocell light timers, mechanical countdown wall switches, and outdoor heavy-duty timer receptacles.
Explore Standard Guides →2. Quick Self-Service Resources
User Manual Center
Official PDF user manuals, wiring diagrams, and mechanical CAD specifications for all models.
Access Manual Library ↗Firmware & OTA Updates
Official OTA binaries, release changelogs, and driver packages for Z-Wave, Matter, and smart hardware.
Find Firmware Files ↗Video Tutorial Library
Official Minoston YouTube channel with step-by-step pairing walkthroughs, wiring, and resets.
Watch on YouTube ↗Warranty Registration
Register your Minoston hardware within 30 days to activate your 3-year extended protection.
Activate Extended Warranty →3. Frequently Asked Troubleshooting
How do I know if my controller supports Z-Wave Long Range (LR)?
Z-Wave Long Range requires an 800-series controller running Z-Wave JS (Home Assistant), SmartThings Hub v3 with 800 dongle, or Hubitat C-8. All Minoston 800 devices seamlessly operate on standard mesh if an older 500/700 hub is used.
Why is my smart plug flashing amber and not responding to clicks?
A slowly blinking amber LED indicates the device is in SmartStart discovery / pairing broadcast mode. Once successfully included into your hub, the LED will return to normal load status indication.
How to eliminate low-voltage LED bulb flickering when dimmed?
Certain dimmable LED drivers have minimum power thresholds. Access your controller's parameter settings and adjust Parameter 4 (Minimum Brightness Level) from 1% up to 12%~15% to stop flicker.
Can’t find what you’re looking for?
Our dedicated engineering and customer support team is ready to assist you.
Direct Email Support
ask@minoston.com
We respond as soon as we receive your message
Instant Technical Help
Open Live Chat 💬
Instant messaging for quick setup questions