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FAQS

1. Q&A for Wi-Fi Device

Q: What should I do if the device cannot connect to Wi-Fi?

A: 1) If you are using an eero router, there will be some potential issues that could cause product additions to fail, possibly related to the frequency the router is used for the connection.
At this time, you need:
①Connect the device using Wi-Fi with Minoston app.
②Block the device from the eero Network by using the eero app. Then add it through the eero app.
③It may not work immediately. You may have to do it five or six times.
Tips: Sometimes have to do it 5 or 6 times before it worked.

2) If you use the Bluetooth-fast network configuration mode, please check whether the Bluetooth of the mobile phone is turned on.

3) Please put the device and your mobile phone under the same Wi-Fi, and use the 2.4Ghz network to add the device. If your network is a mixed network of 2.4Ghz and 5Ghz, please temporarily turn off the 5GHz network when adding devices.

4) Please check whether the Wi-Fi password you entered is correct.

5) Please make sure that when you are adding the device, it is in pairing mode(the indicator light is blinking). If the indicator light stops blinking, please reset it and add it again.

6) If the device still cannot connect to Wi-Fi after following the steps, please contact us.

Q: What are the apps used by the wifi device?
A: Minoston APP or Smart Life APP.
Q: How Wi-Fi device add to Alexa?

A: 1) Add the device to Minoston APP or Smart Life first.

2) Link your Minoston APP or Smart Life APP account to Alexa.

3) After linking the account, you can control the device with Alexa.

Guide Video(take MP22W as an example): https://youtu.be/rSxIVeOCVEk

Q: How Wi-Fi device add to SmartThings?

A: 1) Add the device to Minoston APP or Smart Life first.

2) Go to the SmartThings APP and then “Add the device” to SmartThings.

3) Search  “Tuya Smart” and then link account.

4) When the linking completed, you can control the device with SmartThings.

Guide Video(take MP22W as an example): https://youtu.be/B9Vj50iGfbw

Q: What should I do if it prompts “times out” when connecting to a Wi-Fi device?

A: 1. Confirm the 2.4GHz WiFi connection used. If Wi-Fi is 2.4GHz+5GHz composite WiFi, please select 2.4Ghz WiFi to connect. If the Wi-Fi only has 5Ghz frequency band, please divide the Wi-Fi frequency and use 2.4Ghz WiFi to connect.

2. During the connection process, please temporarily turn off your cellular data network.

3. Before configuring the network, confirm whether the device is blinking, and make sure that the Bluetooth is turned on.

4. Follow the steps in the manual to configure the network.

2. Q&A for Z-Wave Device

Q: What should I do if the z-wave device cannot add to my z-wave hub?

A: 1) Please check if the device is compatible with your z-wave hub. In general, our products are compatible with both SmartThings and Hubitat. If you are not sure whether the device is compatible with your z-wave hub, please email us for consultation.

2) Please check if the local button of the device works. If the local button can control the device to turn on or off, the button works. If the button doesn’t work, please contact us.

3) If the button works, please reset the device(refer to the manual for specific operations) and add it again(press the button 3 times to enter the pairing mode).

4) If the reset doesn’t work, please do the z-wave exclusion in the app and re-add it.

Please note:
1) When you add it, you need to press the local button to put the device in the network pairing mode (please refer to the manual for specific operations)

2) Please make sure that when you are adding the device, it is in pairing mode(the indicator light is blinking). If the indicator light stops blinking, please reset it and add it again.

3) If the device still cannot connect to your z-wave hub after following the steps, please contact us.

Q: How z-wave device device add to Alexa?

A: 1) Add the device to you z-wave hub first.

2) Link you z-wave hub account to Alexa.

3) After linking the account, you can control the device with Alexa.

Guide Video(take MP21Z as an example): https://youtu.be/C36q62SC5iA

Q: What should I do if the device loses connection with z-wave?

A: 1) Reset the device and add it again.

2) If the step 1 doesn’t work, please remove the device from the hub and then add it again.

(Note: Please try to keep the device as close as possible to your z-wave hub.)

Q: Why MR40Z stopped working with smartthings even after removing and re-adding?

A: Due to a SmartThings update, the device may suddenly stop working and re-add showing as a generic z-wave switch.

Please follow the steps below to install edge driver.

Guide Video: https://www.youtube.com/watch?v=MtKfA-VjAiI

The installation steps are as follows:

1. Enter the URL ( https://bestow-regional.api.smartthings.com/invite/akMXJQZLgLlb ) in the browser to open the SmartThings Edge Driver subscription channel of the product.

2. Log in to the SmartThings account after opening the SmartThings Edge Driver subscription channel.

3. Select the SmartThings Hub you are using, and click “Enroll”.

4. After “Enroll” is completed, click “Available Drivers”.

5. After entering the “Available Drivers” page, select “Z-Wave Button” to “Install”.

After installing our edge driver, please remove the device from your hub and re-add it.

3. How can I buy this Model?
A: Just buy directly.
4. Payment?
A: T/T, Western Union, Moneygram, Escrow, PayPal.
5. What’s your delivery time?
A: Samples for 3-14days,Bulk orders 30 working days or adjustable.
6. Can you do OEM or ODM?
A: Yes
7. What is your warranty?
A: For any of our models, we provide 12 months warranty. If the model is broken or can not work, We will prepare 0.1-0.3% extra models. If the product has been broken because of quality problem. You can send them back. You just need to pay the return shipping fee. We will send you new models instead.